Customers Rock!

JANUARY 24, 2012

In order to answer this question, one must consider the true cost of managing a social media program. Per social media manager Rachel Gross (shared in an interview I did with her for my book , p. What are the costs? In order to consider calculating ROI, one must understand the costs involved with social media. Sanuk is another example.

Social Media 100

Social Media Verizon Customer Service 2012 100

Customers Rock!

OCTOBER 4, 2010

social media and customer loyalty, a very new topic at the time. Much has changed in the world of social media, and customer loyalty/customer service is just now being discussed as a social media goal. Let me know if you plan to come; it should be very helpful for those of you in customer service!

Verizon 100

Verizon Social Media Customer Service 2010 100

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

NOVEMBER 24, 2010

There is one caveat however; more than three returns within 45 days require a manager’s approval. Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period. Their website does not offer a customer service phone number.

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Holidays Verizon Customer Service Policies 40

Customers Rock!

MAY 10, 2012

I have attended two of these events in the past – as a Lithium customer (Verizon). Good News for Social Customer Service. I was happy to see a renewed focus on both sides of social business – customer service, as well as marketing. It also includes case management, which had been lacking.

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Verizon Social Media Customer Service 2012 100