Success
NOVEMBER 24, 2022
A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. It’s two pieces of paper and a staple,” said Anne Tomsic, who previously served as vice president of communication for pet insurer Trupanion. “In Case Studies.
Service Untitled
FEBRUARY 27, 2013
According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.
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Practically Perfect PA
NOVEMBER 4, 2014
During every competency based interview I have been asked about my people management skills. I did work with a manager a few years ago that I struggled to get on with. Can you give me an example of great customer service? It is always worth having a story or two in the back of your mind as this is such a common question.
Service Untitled
JUNE 8, 2010
Service Untitled The blog about customer service and the customer service experience. With a constant emphasis on customer service, Kazanjian reveals the simple philosophy of Taylor’s approach to customer service. The book emphasizes that satisfying customers is not complicated.
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