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What happened to customer service at Sears?

Service Untitled

According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

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Once Upon a Time in Marketing: The Power of Storytelling

Success

A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. It’s two pieces of paper and a staple,” said Anne Tomsic, who previously served as vice president of communication for pet insurer Trupanion. “In Case Studies.

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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

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Interview Questions and Answers for PAs, EAs and Admins Part 6

Practically Perfect PA

I think at the time his position in the company was under threat and to compensate he would try to exert power over me by giving me very menial tasks, for example he would ask me to fill his stapler with staples, which could be quite disrespectful. Can you give me an example of great customer service?

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Age of Conversation 3: It Is In BookStores and Available On-Line

Make or Break Moments

Age of Conversation 3 captures the distinct shift from social media as a hypothetical consumer loyalty tool, as it was considered only a little more than a year ago, to its current state as a staple in the modern marketing toolbox.

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Service Untitled» Blog Archive » Book Review: Exceeding Customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. With a constant emphasis on customer service, Kazanjian reveals the simple philosophy of Taylor’s approach to customer service. The book emphasizes that satisfying customers is not complicated.

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5 Ways to Make Your Office More Inviting

Musings of a High-Level Executive Assistant

On the outer edges of my desk, I place extra pens, pencils, highlighters, ruler, scissors, tape, tissue, stapler, Post-it notes, staple remover, lotion, hand sanitizer, and an extra phone if possible. Having the extra set of supplies for them makes it so much easier for them to do any final stapling or leaving notes for my executive.

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