Customer Service Management Staples Training 
Service Untitled
FEBRUARY 27, 2013
According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. So what has happened? billion in 2012. Can Sears be saved?
Service Untitled
JUNE 8, 2010
Service Untitled The blog about customer service and the customer service experience. With a constant emphasis on customer service, Kazanjian reveals the simple philosophy of Taylor’s approach to customer service. What could we have done to improve our service?
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