Andrea Kalli

APRIL 6, 2010

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Service businesses will always need to devote more time to emails than product-based businesses. Limit your daily email quota.

Email 100

Email Management Microsoft Outlook Social Media 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. Watching him go through this process I’m reminded of other sales training and commission structures from my past lives in which the measurement was on selling the products with the highest margin.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 23, 2010

Do you have a creative way you use customer testimonials? We are working on a project together and it was the first time I’d visited his shop. Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable.

Customer Service 100

Customer Service 2009 2008 2010 100

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service.

Social Media 100

Social Media Twitter Microsoft Outlook Customer Service 100

Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. From the top senior levels, management is obligated to show they care about employees. Employees are concerned with customer losses, layoffs, employee turnovers, and the extra work that has resulted from under-staffing.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Stephanie LH Calahan

JANUARY 8, 2010

But do managers know how good employees are? If you are a manager who struggles in this area, or if you just want more options for talking about good versus bad performance, try looking at performance through the lens of how employee behaviors contribute to the achievement of team, office, and organization goals.

Goals 100

Goals Fax Networking Travel 100

Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Then, overdeliver as possible. It often ends there!

Gifts 279

Gifts Customer Service Policies Social Media 279

Service Untitled

MARCH 12, 2010

Service Untitled The blog about customer service and the customer service experience. According to Edmunds.com, a popular automotive network newsletter where you can also buy and sell new and used cars, Ford increased 35% this past month. Keep up your good work and remain true to your products and customers!

Customer Service 40

Customer Service Postal Service 2010 Finance 40

Andrea Kalli

MARCH 25, 2010

For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Go where they can’t. Big spenders do not look in small places.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

Success

SEPTEMBER 6, 2021

Your value proposition is “a promise of value to be delivered ,” says Peep Laja, founder of marketing training firm, CXL. Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Or maybe you want to set up an e-commerce store to sell your services?

Social Media 285

Social Media Email Google Interviewing 285

Loosely Speaking

OCTOBER 29, 2008

Today, almost 15 years later, I run a fulltime VA business that provides client services and support, a network for VAs with members in 15 countries, VA training and coaching, website hosting and maintenance, a blog that teaches about the industry and I also write books and speak at conferences and events.

2008 100

2008 AT&T Networking Purchasing 100

Service Untitled

MARCH 26, 2010

Service Untitled The blog about customer service and the customer service experience. The training part is just one piece of the total package. Everyone has a customer they want to satisfy and therefore the focus has to address needs, expectations, and behaviors.

Customer Service 40

Customer Service Training Etiquette 2010 40

Men With Pens

MAY 19, 2010

They work on projects, they do their own customer service, their own customer management, their marketing and networking, their project scheduling, admin and bookkeeping. Newsletters the same. I deleted well over fifty feeds and email newsletters and ended up with just six. Bottom line is money.

2010 40

2010 AT&T Email Customer Service 40