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Interview with Rob Siefker of Zappos – Part 1 of 4

Service Untitled

JANUARY 23, 2012

After interviewing Zappos CEO Tony Hsieh and seeing the company’s HQ outside of Las Vegas , I knew I wanted to learn more about the nuts and bolts and day-to-day operations of Zappos. To get this information, I spoke to Rob Siefker, Director of the Zappos Customer Loyalty Team.

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Answering Reader Mail: What Do Employers Look for in High-Level EA Candidates?

Musings of a High-Level Executive Assistant

AUGUST 16, 2010

In interviews I’ve said that I’ve worked for introverts and extroverts and my job is to conform to the needs of my boss. First and foremost, your job as an EA is to master working with many different people in a customer service role, and the admin work is actually secondary.

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