Customer Service Goals Interviewing Temping 
Service Untitled
JANUARY 23, 2012
After interviewing Zappos CEO Tony Hsieh and seeing the company’s HQ outside of Las Vegas , I knew I wanted to learn more about the nuts and bolts and day-to-day operations of Zappos. To get this information, I spoke to Rob Siefker, Director of the Zappos Customer Loyalty Team. It’s all about contact volume.
Musings of a High-Level Executive Assistant
AUGUST 16, 2010
The goal is to be well-rounded in all aspects. In interviews I’ve said that I’ve worked for introverts and extroverts and my job is to conform to the needs of my boss. First and foremost, your job as an EA is to master working with many different people in a customer service role, and the admin work is actually secondary.
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