Professional Assistant Blog
JULY 17, 2009
Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?
Make or Break Moments
APRIL 14, 2010
This regional economic development trade summit is the brain child of Rita Singh from Miraj International. Here is a PDF of the marketing materials for the conference. The keynote address will be given by Ms. Almas Jiwani , President of United National Fund for Women, Ontario Canada. For more information visit SA-consulting group.
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Professional Assistant Blog
SEPTEMBER 9, 2008
Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.
Small Business CEO
JANUARY 25, 2010
If your customer is comparing you to other vendors of your type, they may be unhappy with your service and are starting to shop. If you manage an internal support organization like Information Technology, Human Resources or Finance, re-visit your internal benchmarks. Allow employees to update their information online.
Small Business CEO
DECEMBER 15, 2009
Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Instead, for example, a resolution of “request service&# can automatically create a ticket in the maintenance system.
Small Business CEO
MAY 5, 2010
New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system. If information is missing or unreadable, the referring physician is called.
Small Business CEO
JULY 6, 2011
Horrendous customer service created productivity issues. To minimize your risk, make sure someone with IT experience and availability is charged with managing them, whether it be an internal executive or a retained CIO. Ignore the management of IT at your own risk. One company outsourced its IT, negotiating excellent rates.
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