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What happened to customer service at Sears?

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According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

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Small Business world News Round-up - 2009/10/27

The Small Business Blog

Businesses plan low-key parties this season : With the start of the holiday season weeks away, many small business owners are planning holiday parties for employees and clients despite the still wobbly economy. Here’s how to tell if your salary is sound. “That is something we are not so good at in the city.

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Customer satisfaction getting worse among large retailers

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This cuts down on the overhead; no more expensive medical or life insurance coverage required, pensions, paid holidays or high salaries. Replaced by minimum wage earners who have little expertise as compared to the wealth of knowledge now forced to retire or face unemployment lines, customer service equally takes a nose dive.

Salary 40
article thumbnail

Customer satisfaction getting worse among large retailers

Service Untitled

This cuts down on the overhead; no more expensive medical or life insurance coverage required, pensions, paid holidays or high salaries. Replaced by minimum wage earners who have little expertise as compared to the wealth of knowledge now forced to retire or face unemployment lines, customer service equally takes a nose dive.

Salary 40