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FEBRUARY 27, 2013

According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

Customer Service 40

Customer Service Staples Holidays Clothes 40

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MARCH 3, 2014

The American Customer Satisfaction Index (ACSI) report examined the implications of both e-commerce and retail businesses concluding that better customer service, discounting of prices, and lower gasoline prices offset a drop in Internet sales. Is customer service more about loyalty or preventing frustration?

Customer Service 40

Customer Service 2012 Salary 2007 40

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FEBRUARY 15, 2011

According to statistics, all economic sectors were down, but large companies still have the definitive edge simply because they can offer lower prices than their smaller competition. As an example, just by mere marketing and price competition the Kindle far outsells the Nook. For instance, Barnes and Noble can not compete with Amazon.

Salary 40

Salary 2008 Customer Service Expenses 40

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FEBRUARY 16, 2011

According to statistics, all economic sectors were down, but large companies still have the definitive edge simply because they can offer lower prices than their smaller competition. As an example, just by mere marketing and price competition the Kindle far outsells the Nook. For instance, Barnes and Noble can not compete with Amazon.

Salary 40

Salary 2008 Expenses Medical 40