Remove Customer Service Remove Holidays Remove Phones Remove Policies
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Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Improving the online holiday shopping experience

Service Untitled

The holiday campaigns have begun; sales all over television, billboards, and online social media. I want the contact information of a shopping site to be in plain view, and I look for their phone numbers and email contacts. Prominently display warranties and return policies. photo credit: SoWa Sundays.

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Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Anything can be returned anytime for any reason. -

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How to deal with angry online customers

Service Untitled

Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.

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Small Business World News Round-up - 2009/11/10

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Help Small Businesses Hire Again : In order to ensure that the economic recovery becomes a lasting expansion, the government must enact policy to deal with employment, particularly for small businesses. External Links External Links SynergyOne.co.uk

2009 100
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Apple – the customer support nightmare – Part II: The Criminal.

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk She then called TNT, while I was on the phone, told me to talk to the lady she connected me with and hung up!!!!! The customer support issue, I think is very serious – especially as it makes you feel very helpless.

2007 100
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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

Reply dave ( @consumersrate ) January 11, 2010 at 4:50 pm I think customers need to trust in you and like you to buy from you. Isn’t that what most of us do when buying services, good, etc? When I go to a website I don’t need to like the salesman, owner or customer service rep. dave´s last blog.

2010 40