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Warm thoughts for customer service during the holidays

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Are you still showing your customers that you appreciate their business all year round? You want to show sincere appreciation for customer patronage and want them to feel valued for making the choice of spending their hard-earned money at your organization. Promote these events via email, newsletters, or social media.

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Customer service benefits by going green

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Green marketing is not just the weekend garden place you can go to buy fresh vegetables, fruits, and home-made goods in your community; it is a tried and true marketing strategy to get more customers and make more money. Most important in green marketing is to be true to an organization’s environment saving campaign.

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Customer service continues to center on good client communication

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Once upon a time a client or customer would call a business on the telephone or write a letter; whether it was a complaint or compliment, the conversations remained private. As we fast forward to the 21st century however, organizations have been forced into finding new ways to deal with public feedback. photo credit: paulswansen.

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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

The Hidden Power of Your Customers is a book about how to focus on your current customers so that you can lengthen and strengthen your business relationship with them, thus bringing about increased customer loyalty, customer advocacy, and ultimately increased referrals. But customer service is not enough.

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More to customer loyalty than just having a great product

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Most of us take great pride in the excellent products or services we provide, but let’s face it – there are many great organizations and service providers who do the same thing. At one time, the only way to really figure out what customers wanted was through either the customer service help desk or via telephone.

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Do consumers who spend more get better service?

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No matter how great our products or how efficient our service, fate somehow finds its fickle finger sooner or later and just goes awry; it’s how we handle all of this and how our customers are made a priority that maintains customer loyalty. Take for instance the complicated world of credit cards.

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The golden rules of customer loyalty

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It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. We must strive to deliver all that we have promised on our websites, in our flyers, and on social media.