Customer Service Holidays Organization Promotion 
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DECEMBER 10, 2010
You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? Don’t just promote your product, but give something valuable.
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MARCH 19, 2013
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.
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NOVEMBER 22, 2011
Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. It seems the company could be shooting itself in the foot when charging more at the mall. photo credit: kholkute.
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APRIL 28, 2011
Green marketing is not just the weekend garden place you can go to buy fresh vegetables, fruits, and home-made goods in your community; it is a tried and true marketing strategy to get more customers and make more money. Most important in green marketing is to be true to an organization’s environment saving campaign.
Customers Rock!
MAY 5, 2011
It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.
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NOVEMBER 28, 2011
The campaign, started by American Express small-business unit has helped to advertise the advantages of shopping locally – personalized service, convenience, and the opportunity to promote healthy economics in one’s own neighborhood.
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JUNE 23, 2011
These customer appreciation days have become social events in smaller communities, and small businesses can reap the benefits of getting to know more local residents. Choose promotional products that can give your business a boost. There is no need to go broke on a customer appreciation day; just don’t be Ebenezer Scrooge either.
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