Success
SEPTEMBER 19, 2023
The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely. In fact, those with high EQ are more apt to use goal-setting strategies.
Success
OCTOBER 19, 2023
Then, we’ll look at the benefits along with examples of how to achieve your biggest goals. It refers to proactive measures you take to acquire new skills, knowledge and competency while increasing your value as an employee or entrepreneur. Before getting there, let’s unpack the essentials of what skill training really is.
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Success
OCTOBER 19, 2021
Scalability refers to the ability of a business to increase revenue without much increase in costs. Many times, I have worked with clients who routinely tweaked and updated mission statements to reflect changing staff or fleeting goals. Your business’ customer service and general responsiveness are critical to your brand.
Service Untitled
MAY 14, 2012
A strong business culture that is aligned with superior business goals outperforms their competitors by light years. These are the organizations who have figured out how to delight their customers and even make them smile. Remember most customers won’t tell a company what went wrong; they just leave and go on to your competition.
Small Business CEO
MAY 3, 2017
The minute you start to become happy with the revenues in your accounting firm, you and, if applicable, your partners might as well refer to your business as a lifestyle, rather than a business intent on generating maximum profit. The goal of any business should be to maximize revenues.
Make or Break Moments
AUGUST 2, 2010
But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Is there a way for you to change that one item and make it more customer focused?
Make or Break Moments
JULY 14, 2010
I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.
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