Professional Assistant Blog
JULY 17, 2009
Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?
Service Untitled
JANUARY 20, 2010
Service Untitled The blog about customer service and the customer service experience. Brands that are able to lead with quality customer service and innovating products are able to retain customers and turn them into brand ambassadors.
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Success
MARCH 24, 2022
Objections: They read you a laundry list of what’s wrong: why the competition is better, your product is too expensive and your customer service is lousy. Oh, and I’m going to fax a poem to you. The following techniques are useful whenever you hear no. Listen fully before you respond. Don’t become defensive. Great,” I replied.
Office Organization Success
NOVEMBER 24, 2014
3 Simple Steps to Creating Your Own Customized Marketing Action Plan. This goes beyond the professional, courteous, customer service that is part of your business but extends into the “experience” of your business – it’s about how you make your clients feel and the experience they get as a result of working with you.
Professional Assistant Blog
SEPTEMBER 9, 2008
Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.
Eco-Office Gals
DECEMBER 4, 2012
Your brand power is determined not just by the ads you create and the content you push, but also by the quality of your products and services, the level of accountability with which you operate your business, your commitment to customer service, and of course, the picture the press paints, amongst other things.
Office Organization Success
AUGUST 17, 2009
Whether you’re a coach, VA, or other service professional when you work one-on-one with your high-end clients you need to develop the “VIP experience” so that your clients feel that they are more than “just another client”. Be sure to include this form on a separate page so that your client can fax back their credit card details to you.
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