BMT Office Administration
NOVEMBER 4, 2022
You may underwrite all of the employees’ educational expenses tax-free, even if the education leads to a degree, if one of these conditions applies: The education is required by you or the law so employees can keep their present salary, status, or job. Sounds like tax-free education is expensive, doesn’t it? Time for some tax ed.
The Small Business Blog
JANUARY 25, 2011
Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience. Share This.
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Success
OCTOBER 19, 2021
But they are time-consuming and expensive. Standard Operating Procedures and automated processes such as Customer Relationship Management (CRM) software serve critical roles for scalability of enterprise generally. Your business’ customer service and general responsiveness are critical to your brand.
Small Business CEO
DECEMBER 15, 2009
Workflow software automates processes by moving a task through different stages of a process. Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Increase cross training capabilities.
Service Untitled
JULY 31, 2012
Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.
Success
JANUARY 31, 2022
That middle manager has to learn a whole new set of skills to: Successfully market their company Make the products Sell the products to customers Adjust to customer feedback Handle customer service needs. Even soft skills are inevitably learned on a side hustle. Increased Employee Happiness.
Service Untitled
FEBRUARY 22, 2011
Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.
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