article thumbnail

Is customer service more about loyalty or preventing frustration?

Service Untitled

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? Depending on the position an organization chooses is most dependent on the product or the service offered. ” The less an organization does, the less the cost.

article thumbnail

Don’t hold back AT&T customer service agent

Service Untitled

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Info Product Creation: How To Create Your FIRST Info Product in 7 Easy Steps

Office Organization Success

If you’re like most solo service professionals you’ll have something at the top (i.e. the narrowest part) of your funnel, which is usually your most expensive one-on-one services, but you won’t have anything in-between. Step 7 Promote to Your List. Click here for immediate access. c) 2015 Tracey Lawton.

Promotion 100
article thumbnail

How to Develop a Sustainable Vision for Your Business in the New Year

Eco-Office Gals

While we may not burn up every drop of oil on the planet any time soon, it will become increasingly difficult and expensive to find and utilize. Try to run an energy efficient office–this will save you money as well as promote sustainability in the workplace. Think about how your business can make use of greener energy.

Expenses 100
article thumbnail

Lifestyle Businesses Benefit From Online Collaboration

The Small Business Blog

For example, a small business selling jam with a website can collaborate with a cake maker and offer link exchange and promotional offers. This also increases differentiation between yours and other businesses; increasing the reasons for customers to choose your business over a competitors.

Lifestyle 100
article thumbnail

Info Product Creation: How To Create Your FIRST Info Product in 7 Easy Steps

Office Organization Success

If you’re like most solo service professionals you’ll have something at the top (i.e. the narrowest part) of your funnel, which is usually your most expensive one-on-one services, but you won’t have anything in-between. Step 7 Promote to Your List. c) 2010 Tracey Lawton.

Promotion 100
article thumbnail

What surveys can teach us about our customers

Service Untitled

In Australia, Morgan Research surveyed 448 customers who had made purchases in the last four weeks in the non-food category of retailers. The Athlete’s Foot is a specialized store viewed as expensive so therefore can not compete price wise, but their customer service level is renown as their staff is promoted as experts in their field.