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The attitude of customer service

Service Untitled

Projecting the right attitude when delivering exceptional customer service makes a big difference. My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person.

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5 Habits to Help You Handle Rejection Gracefully

Success

Pick up the phone, knock on the door, reach out to those people, and go for what you want. Objections: They read you a laundry list of what’s wrong: why the competition is better, your product is too expensive and your customer service is lousy. Pick up the phone and let’s make some money! Did I hear back?

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What customers don’t forget about service

Service Untitled

So when a company’s product or service department goes awry, it’s likely to cause a cosmic stir. For instance, in the case of Radio Shack when I purchased one of their wireless phones, within two months the phone didn’t work. I returned the phone, and the store replaced it.

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What surveys can teach us about our customers

Service Untitled

In Australia, Morgan Research surveyed 448 customers who had made purchases in the last four weeks in the non-food category of retailers. The Athlete’s Foot is a specialized store viewed as expensive so therefore can not compete price wise, but their customer service level is renown as their staff is promoted as experts in their field.

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Creating Happy Customers: 3 High Impact, Low-Cost Techniques That will Make ‘Em Smile

Small Business CEO

One way to differentiate your small business from other small businesses (and big brand retailers) is to humanize customer service by ensuring that your website is as customer-friendly as possible. Don’t have a lot of time or money, or you simply aren’t sure how to get started? Make Contact Easy and Consistent.

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Top 5 Tips on Building a 6 Month Cash Reserve

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Add up all your monthly expenses so you can estimate how much money you will have left each month. The best tip from my point of view would be to avoid unnecessary expenses. Then try and remove or refinance the most expensive lending.

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Outsourcing customer support services

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A company can downgrade or upgrade services as needed without the expense of hiring more seasonal staff. Employee reduction – Outsourcing sets a company free of paying for employee incentives, training, hiring, and providing expensive employee benefits such as health insurance, pension planning, and vacation pay.