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Qualities Of A Great Assistant

Office Dynamics

Good communication skills. Organization skills. Interpersonal communication skills. Excellent calendaring skills. Customer-service focused. Excellent time management skills. Excellent time management skills. Great networking skills. Analytical forward thinking skills. Team player.

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Service Untitled» Blog Archive » Accountability in customer service

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.

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Service Untitled» Blog Archive » Employing company vision in.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign? .

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Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

Lynn has organized strategic events such as the companys internal trade show, all-hands meetings, the annual awards banquet, internal events and leadership off-site meetings. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

2010 100
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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. For the remainder of our servicing roles, we also hire externally. Answer: Four years ago we stepped back and realized the behaviors we were incenting were not based on the voice of the customer.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

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Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

They know how they’re doing with their service level goals, their attendance, what other types of skill set goals they have. But in terms of pursuing skill sets, some employees don’t want to pursue skill sets after a while. You know people learn new skill sets so they change shifts. They know their employees well.