Musings of a High-Level Executive Assistant

JANUARY 8, 2013

Only I used the US guest code and host code while inadvertently providing the international dial-in numbers which aren’t compatible! I think along with this question I would also like to know if you have etiquette tips about emailing with the other EA’s on the client side of things. She couldn't tell they were cheapos.

Attire 40

Attire Etiquette Clothes Time Zones 40

Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

2008 100

2008 Customer Service Cubicle Google Docs 100

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign? .

Customer Service 40

Customer Service Training Etiquette Medical 40

Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. These are all metrics the company tracks internally and can easily compare to how they’re doing. It’s not just something that the customer service department does.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience. This idea can apply to customer service as well. The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Laughing all the Way to Work

JULY 12, 2010

Lynn has organized strategic events such as the companys internal trade show, all-hands meetings, the annual awards banquet, internal events and leadership off-site meetings. Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. Her family and friends were also very excited for her. 411 Look Up 411.ca

2010 100

2010 Interviewing Time Zones IAAP 100

Service Untitled

APRIL 7, 2010

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Do toll-free numbers help customer service?

Customer Service 40

Customer Service Travel Policies AT&T 40

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. There are several factors that play a role in that: listening to the market and developing the right solutions for our customers’ needs, providing excellent customer service, and open, honest and timely communication.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. Answer: Four years ago we stepped back and realized the behaviors we were incenting were not based on the voice of the customer. It’s all about what the customer thinks after every interaction.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

FEBRUARY 29, 2012

And we have internal up-training and there’s so much you know, things change here all the time so they’re constantly having to absorb information. So as we wrap up, what are some easy things that you think companies can do to improve their customer service? They still continue to do – most of those folks still are ambassadors.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Success

MARCH 4, 2024

Excuse Me: The Survival Guide to Modern Business Etiquette By Rosanne J. Thomas When Steve Jobs traded a coat and tie for turtlenecks and jeans, he gave too many younger professionals the idea that the only etiquette that matters anymore is be-yourself casual. Etiquette in business is more important than ever, warns Rosanne J.

UPS 290

UPS Social Media Etiquette Health 290