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Ep 226: Jen Johnsen – Executive Assistant at The Children’s Theatre Company

LEADERASSISTANT.COM

In this episode, Jen talks about creating structure in your role, professional etiquette, and adapting quickly to changes at work. LEADER ASSISTANT LIVE EVENTS Check out our constantly updated schedule of events for admins and assistants at LeaderAssistantLive.com.

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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

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Ease up on customer service demands during inclement weather

Service Untitled

For airlines at least, and of course in my business of real estate sales, force majeure, or an act of God as contracts state, parties are free from liability when an extraordinary event or circumstance prevents them from fulfilling their obligations.

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Qualities Of A Great Assistant

Office Dynamics

Customer-service focused. More free webinar events with Office Dynamics International: The post Qualities Of A Great Assistant appeared first on Office Dynamics. Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills. Excellent time management skills. Good listener.

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Service Untitled» Blog Archive » Customer Service Week celebrates.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

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Be an ‘Undercover Boss’ to help employees please customers

Service Untitled

So let’s assume the staff is well trained, industrious, customer service oriented, and all around great employees in the sales or service department, but what happens when a customer isn’t satisfied? Customer service, therefore is a department not to be decreased because sales are down.

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Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

I suggested it to the person organizing the event so I could help out and work it, but also to meet the direct reports of my CEO and the rest of the team at the headquarter office there. I think along with this question I would also like to know if you have etiquette tips about emailing with the other EA’s on the client side of things.

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