article thumbnail

Be Positive About Your Customer Service Issues

Professional Assistant Blog

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?

article thumbnail

6 Pro Tips for Working From Home

Worxbee

What if you share a small space and one person needs to talk on the phone while the other needs quiet work time? It’s worth considering ergonomics and how long you might spend sitting or standing in front of a computer screen. Standards for customer service (if you deal with clients directly) - For example, do you use video chat?

article thumbnail

How to Lose a Customer and a Few More!

Professional Assistant Blog

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

2008 100