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How to personalize customer service correspondence via email

Workplace Insight

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.

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The Importance of Customer Service and Contact

The Small Business Blog

Large firms are able to purchase raw materials and stock on a scale that a small business could never afford. One of the most important of these is their ability to offer better and more personal customer service than a large multinational corporation. Customer retention is not something that often occurs purely by accident.

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Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

That includes banners of various sizes for social media as well as templates for brochures, catalogs, newsletters for your email marketing strategy —anything you may conceivably use as your business grows. Finally, prepare for brand scalability through systematic processes and automation where possible.

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Building customer loyalty for small businesses

The Small Business Blog

Building customer loyalty is an important process for a small business. It helps encourage first-time customers to come back, builds a strong customer base, and can make you stand out from your competitors. So how should you go about achieving customer loyalty in a small business?

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How to deliver happiness with customer service

Service Untitled

Did you ever come home with something you purchased that made you really happy? It was beyond just satisfied; you as a customer were particularly delighted. With that feeling in mind, how can an organization delight a customer? That was a case in point of customer service far exceeding what I expected.

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Grow Your Business With These Eight Processes Every Business Should Have

Stephanie LH Calahan

No matter if you are a one-person show or you have a business that has many employees, unless you have business processes in place, you may find the business growing "out of control."  Make them too complex -- They over-engineer the processes and ultimately do not do them because it is too complex.