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Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

LEADERASSISTANT.COM

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher.

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7 Types of Competitive Advantages and How to Develop Yours

Success

Consider how flaxseed producers broke into the health market by differentiating themselves as high in omega-3 fats. Create a positive company culture and constantly improve your customer service. Word spreads wider than you may know, and not only in Yelp and Google reviews. Compete to hire only the best.

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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.

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Customer service for Web users?

Service Untitled

It seems the federal government is making some strong suggestions to companies such as Google, Microsoft and Apple that it’s about time they employ some technology to prevent advertisers from tracking consumer movement across the Web. Isn’t that all part of customer service; to protect our privacy wherever we shop?

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Does Your CRM System Help Your Business Grow? Interview: @batchblue

Stephanie LH Calahan

What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! We offer new customers a two hour one-on-one consultation with a BatchBlue Onboarding Specialist to help them customize their account to their specific needs. I know this to be true! 

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Top 5 Sales Tips for Small Business

The Small Business Blog

They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.

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Top 5 Ways of Maintaining Virtual Relationships

The Small Business Blog

Set aside time each day to answer your email and try to update your website slightly if you have time left over. If email communication is not working well with a particular customer, don’t hestitate to pick up the phone or send a letter instead. Invest in good software and hardware that you can rely on.

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