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Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Policy – A rule or guideline set by your company that all employees are expected to follow. Everything is right there in your procedures manual!

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Educating the Virtual Assistant Marketplace

Denise Aday

As a small business owner and service provider to a number of clients however, I have set office hours M-F. If clients call or email outside these hours, they don’t expect to hear from me until the next business day. Tags: uncategorized clients customer service policies virtual assistant.

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Employ digital education strategies for clients.

Gifts 278
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10 Things to Keep in Mind While Training Recruiters for Your Search Agency

Recruit CRM

According to ClearCompany , training strategies have become so important that 68% of employees believe that training and development is the company's most crucial policy. Recruiters need to know where to find them before engaging in any cold-calling, emailing, or other interactions with potential candidates.

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Service Untitled» Blog Archive » Create a vision for excellent.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. So what comprises quality customer service and how can we do it better?

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Self Defense for Admins

The Office Professionals Place

The Office Professionals Place by Elite Office Concepts The purpose of this blog is to educate, enlighten, motivate, inspire, and strengthen office professionals to grow in their professional development. Effective Business Writing Skills Who wants to read a three page email? Lets grow together!

IAAP 100
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The keys to customer retention

Service Untitled

Deliver on time, call back, email back, and solve problems. Make sure all levels of management have the same customer-centric attitudes. Acknowledge a customer’s intelligence, and respect them. Customers don’t want to be embarrassed, lectured, corrected, or have an agent express a “know it all&# attitude.