Service Untitled
OCTOBER 2, 2012
It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.
Service Untitled
OCTOBER 17, 2011
Still imagine all the damage this entire bad customer service experience has had on the business. How many times have any of us just left our would-be purchases on the ledge or on the counter because service was so slow? What happens to customer service when the right candidates aren’t hired for the job?
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Service Untitled
OCTOBER 11, 2011
Cross training helps make it so Zappos doesn’t have to hire as many temporary service employees. Employees move cubicle locations every six months. Customer service employees are divided into teams by mediums (phone, live chat, and email) and then each team is further divided into groups of about 15 or so with a team lead.
Success
SEPTEMBER 6, 2021
If you fail to get this right, as I did with my online men’s store, then your customers won’t care about your offerings, and you’ll have to go back to your old cubicle job. Choose a product or service. Maybe you’re a hardcore gamer and saw a way to sell digital content while supporting charity, like the team at Humble Bundle.
The Small Business Blog
SEPTEMBER 22, 2007
Five More Small Biz Sales Tips Recent Comments Marusya I too agree that a strong team is really vital for any task. Dino Said on December 22nd, 2008 at 3:42 am I agree , I too work at home and I love it , no rigid dress code , no claustrophobic cubicle and no stress generating travel from home to work office. Also success stories.
Men With Pens
MARCH 14, 2010
You’re all set and teamed up with professionals, right? Kelly Erickson of Maximum Customer Service (www.maximumcustomerservice.com) does these kick-ass web audit reports on customer experience and works with me now when we create our drive-by critiques. Within a few weeks, there were soft mutters from the team.
Men With Pens
NOVEMBER 17, 2009
It’s a good thing they allowed a woman onto the Men with Pens team, or such posts as these might never have been introduced. But what is scarier to me is spending my life sitting in a cubicle. And don’t be like those miserable people who work cubicle jobs. Sure, my cubicle job sucks at times. Think about it.
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