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The Ultimate Handbook for Remote Work from Home Jobs

Allwork

In an era where rush-hour commutes are becoming relics and kitchen counters transform into cubicles, the traditional workspace is undergoing an extraordinary metamorphosis. Whether you are a tech-savvy coder, a creative writer, a meticulous accountant, or a supportive customer service representative, there is a niche for you.

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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

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Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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I’m telling my friends about the bad customer service

Service Untitled

Still imagine all the damage this entire bad customer service experience has had on the business. How many times have any of us just left our would-be purchases on the ledge or on the counter because service was so slow? What happens to customer service when the right candidates aren’t hired for the job?

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How to Lose a Customer and a Few More!

Professional Assistant Blog

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

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Tour of Zappos HQ

Service Untitled

Cross training helps make it so Zappos doesn’t have to hire as many temporary service employees. Employees move cubicle locations every six months. Customer service employees are divided into teams by mediums (phone, live chat, and email) and then each team is further divided into groups of about 15 or so with a team lead.

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How to Launch (and Maintain) a Successful E-Commerce Business

Success

If you fail to get this right, as I did with my online men’s store, then your customers won’t care about your offerings, and you’ll have to go back to your old cubicle job. Choose a product or service. Any less and you attract too many needy customers. More, and they will expect white-glove customer service.