Service Untitled

OCTOBER 11, 2011

Cross training helps make it so Zappos doesn’t have to hire as many temporary service employees. Employees move cubicle locations every six months. Customer service employees are divided into teams by mediums (phone, live chat, and email) and then each team is further divided into groups of about 15 or so with a team lead.

Cubicle 40

Cubicle Customer Service Holidays AT&T 40

Success

SEPTEMBER 6, 2021

If you fail to get this right, as I did with my online men’s store, then your customers won’t care about your offerings, and you’ll have to go back to your old cubicle job. Choose a product or service. Maybe you’re a hardcore gamer and saw a way to sell digital content while supporting charity, like the team at Humble Bundle.

Social Media 288

Social Media Email Google Interviewing 288

The Small Business Blog

SEPTEMBER 22, 2007

Five More Small Biz Sales Tips Recent Comments Marusya I too agree that a strong team is really vital for any task. Dino Said on December 22nd, 2008 at 3:42 am I agree , I too work at home and I love it , no rigid dress code , no claustrophobic cubicle and no stress generating travel from home to work office. Also success stories.

2007 100

2007 2008 2009 2006 100

Men With Pens

MARCH 14, 2010

You’re all set and teamed up with professionals, right? Kelly Erickson of Maximum Customer Service (www.maximumcustomerservice.com) does these kick-ass web audit reports on customer experience and works with me now when we create our drive-by critiques. Within a few weeks, there were soft mutters from the team.

2010 40

2010 AT&T Expenses Social Media 40

Men With Pens

NOVEMBER 17, 2009

It’s a good thing they allowed a woman onto the Men with Pens team, or such posts as these might never have been introduced. But what is scarier to me is spending my life sitting in a cubicle. And don’t be like those miserable people who work cubicle jobs. Sure, my cubicle job sucks at times. Think about it.

2009 40

2009 Cubicle AT&T Purchasing 40

Allwork

AUGUST 14, 2023

We’ve used technology to provide customer service. We’ve used technology to acquire customers, and we’ve used technology to help communicate opportunities to investors in ways that I think the bigger folks in the industry haven’t. The fees just won’t support it.

Management 198

Management AT&T Equipment Environment 198