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How to Protect Yourself from Online Scams

Success

Check your credit report quarterly. We advise checking your credit report as part of your financial well-being, but it’s also a great way to make sure someone isn’t using your bank or credit cards without your knowledge. Consider using a password manager. Watch out for the senior citizens in your life.

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How to Create the “VIP Experience” for Your Clients with a Welcome Packet

Office Organization Success

3 Simple Steps to Creating Your Own Customized Marketing Action Plan. This goes beyond the professional, courteous, customer service that is part of your business but extends into the “experience” of your business – it’s about how you make your clients feel and the experience they get as a result of working with you.

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How to Pick the Right CRM Software for Your Business

Small Business CEO

The list of exciting decisions truly never seems to stop; however there are plenty of boring and mundane decisions a business owner has to take into consideration – which HR software to choose; which email marketing software to choose; employee background check hassles, and finally, choosing customer relationship management (CRM) software.

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Service Untitled» Blog Archive » Wachovia delivers positive.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. Enlightened consumers have an infinite amount of choices.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling.

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Benchmarking Customer Expectations - What’s the Right Yardstick?

Small Business CEO

When you pay your doctor bill, do you compare that process against other doctors, or do you think about being able to pay your credit card bill online? Health care organizations get compared by consumers to their auto insurance company, their bank and their cell phone companies. Can your client look at its transactions online?

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. How do you manage that when someone calls in and make people feel they are dealing with a small team and make it a personalized experience a little bit? It doesn’t matter who receives your call.