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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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Raise your hand if you like automated phone message systems…

ProAssisting Blog

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Home Blog About Us Who we are About the Program Program Specifics Execs, HR Depts.

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What Are 5 Components of Emotional Intelligence & How Do They Shape Your Future?

Success

While self-awareness is the understanding of your emotions and behaviors, self-regulation embodies the act of managing your emotions and modifying your actions. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. Empathy Connecting well with others is a talent.

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How To Build A Thriving Coworking Community

Allwork

Community managers may not have the ability to change the workspace design, but bringing prompts into the workspace can do wonders to initiate social interaction. But the hybrid nature of a coworking community poses a distinct challenge to a community manager. Typically, U.S. Typically, U.S.

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BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."