Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Continuing, she explained there were several issue areas: Seasoned assistants (not being seasoned, but the fact that all that knowledge will retire in 5-7 years) who will replace them? By Nancy Fraze, Reporter in the Field.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Continuing, she explained there were several issue areas: Seasoned assistants (not being seasoned, but the fact that all that knowledge will retire in 5-7 years) who will replace them? By Nancy Fraze, Reporter in the Field.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Service Untitled

SEPTEMBER 3, 2010

We retired traditional call center metrics to focus on the voice of the customer – what we call “Recommend to a Friend” has become a primary metric for our customer care professional performance so is tied to their incentive pay now. And over extenuating circumstances, over the course of time with many customers, we have been a go-to company.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

JULY 15, 2010

The author also emphasized the importance of marketing to help create a successful business and touches upon social media including Facebook, Twitter, blogging, and of course, the company website. The woman was retired, on a fixed income and now had a new puppy. Jane’s pet had recently died and the carpeting needed replacement.

Customer Service 40

Customer Service Interviewing Training Expenses 40