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State of the Administrative Profession

Office Dynamics

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Continuing, she explained there were several issue areas: Seasoned assistants (not being seasoned, but the fact that all that knowledge will retire in 5-7 years) who will replace them? Young Generation. How sad is that?”

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State of the Administrative Profession

Office Dynamics

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Continuing, she explained there were several issue areas: Seasoned assistants (not being seasoned, but the fact that all that knowledge will retire in 5-7 years) who will replace them? Young Generation. How sad is that?”

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Service Untitled» Blog Archive » Publix on top of American.

Service Untitled

“The stock sharing and the retirement plan is great.&# Tom Burello, a manager in Anderson, South Carolina, who has been with Publix for ten years praises the company as being an excellent and upbeat place to work.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

We retired traditional call center metrics to focus on the voice of the customer – what we call “Recommend to a Friend” has become a primary metric for our customer care professional performance so is tied to their incentive pay now. So it was a real cultural shift for us.

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Service Untitled» Blog Archive » Book Review: The Retail Doctor's.

Service Untitled

The woman was retired, on a fixed income and now had a new puppy. Phibbs used an example of an older woman coming into a store looking for carpeting. Jane’s pet had recently died and the carpeting needed replacement. The saleswoman found a selection Jane loved and worked up an estimate.