Remove Course Remove Download Remove Etiquette Remove Phones
article thumbnail

Do Not Disturb - Training In Progress

Professional Assistant Blog

When youre on a phone call, do people hover over you? If you are on a training course via your computer (WebEx) and listening in to the presenter, you want your full attention on the seminar or workshop that you are attending at your cubicle. Heres a link to download a copy of the sign , if youre interested.

Training 100
article thumbnail

The E-tiquette of E-mail

Professional Assistant Blog

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. Of course, be sure to check with your co-worker first before providing his or her information. I agree with downloading backgrounds. Who are you?

2008 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Productive Networking: 22 Ideas to Organize Business Cards for Effective Followup

Stephanie LH Calahan

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. I do as I advise people when I consult on business and social media etiquette. Image And Etiquette Consulting & Public Speaker. Booking Notebook.

article thumbnail

Service Untitled» Blog Archive » Customer service technology can.

Service Untitled

Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens. It’s nothing personal Monday morning and an angry customer is walking into the.

article thumbnail

Service Untitled» Blog Archive » First Contact Resolution

Service Untitled

Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run. Less time spent by representatives on the phone, over chat, etc. Saving money. saves the company money.

article thumbnail

Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

The manager came over to me, listened to my problem with my cell phone and my time restraints; asked me if I wanted to leave the phone and come back after I picked up my children, and during that time my phone would be either repaired or replaced.

Verizon 40
article thumbnail

Service Untitled» Blog Archive » Customer feedback gets personal

Service Untitled

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00