Service Untitled

OCTOBER 7, 2010

In this part, Doria talks more about the American Express culture, share some things are unique to American Express call centers, talks about how American Express engages with social media and gathers customer feedback, and finally, how she interacts with customers personally. Question: Do you use social media in servicing?

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

JULY 26, 2010

While waiting with her, it was pretty hard not to notice the long lines, the uninformed staff, the costs, the lack of security, and even the lack of respect toward patients by certain hospital personnel. After all, Linda’s two-day stay for the removal of her appendix cost $78,236.40. At a local.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

FEBRUARY 17, 2010

You’ve probably already received training on how to deal with angry or difficult customers, but there are rare times when you have to tell a customer “No&# because what they are asking is beyond the scope of what you’re capable of doing. .&# Find out more about Maria by visiting her main website, Salon de Maria. At a local.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

JULY 15, 2010

The book starts out like a regular retail sales training book, but highlights some great ideas. It is divided into eight chapters beginning with the financial and physical aspects of retail stores, and honesty in on employee hiring, training, building, and coaching. Jane replied by asking me, ‘How much would it cost me?’

Customer Service 40

Customer Service Interviewing Training Expenses 40

Men With Pens

NOVEMBER 19, 2009

The Metrics of Social Media Reply Pat OBrian November 20, 2009 at 6:19 am The idea of creating a diverse experience is good. Octopus Obedience Training—Better Than Ricky Gervais Reply Deneen Wilson ( @typingbug ) November 20, 2009 at 8:41 am This is so true. Has Social Media Cheapened Creative Talent? Great post.

2009 40

2009 AT&T Gifts Training 40

On The Job

SEPTEMBER 9, 2009

The tension has grown as young workers enter a labor force where employers are closely watching costs, including those for recruitment and training. It costs us money.” When I'm hiring, I want to see that someone else has already trained you in basic office expectations and just "how to be" in a workplace.

2009 100

2009 AT&T Mentoring Skills 100