Cost Etiquette Phones Review 
Musings of a High-Level Executive Assistant
MARCH 22, 2013
Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. While I realize you also worked for an SVP, the disapproving lady seems to have some input, if not a lot, on your performance review because she is in charge of all the admins and also works for the CEO.
Laughing all the Way to Work
SEPTEMBER 17, 2010
I arrange quite a few events and have realized the importance of reading and reviewing the contracts carefully, highlighting key dates. Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. 411 Look Up 411.ca
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Service Untitled
MARCH 16, 2009
Less time spent by representatives on the phone, over chat, etc. Resolving issues on the first contact is the easiest and fastest way to ensure customers end the call feeling their time on the phone was productive and that they got the help they needed. Saving money. saves the company money.
Service Untitled
OCTOBER 21, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).
Service Untitled
FEBRUARY 17, 2010
Take some time to review marketing and service/product information for service promises that could play a big part in expectations. It’s also good to review the mission or vision statement of your company. The first thing you’ll want to do is identify the service expectations of your customers.
Service Untitled
JULY 30, 2010
All it took was my phone number and email address, and I would earn money back on all of my purchases. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. Since I am the companion to a few dogs and two horses, it’s a win, win for me.
Service Untitled
MAY 12, 2010
I don’t know, but that employee cost this company future customers. Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. Was it just for his performance ratings? Don’t argue with customers.
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