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The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?

Success

I mentioned that I was confident I had fully performed the contract and was still offering to rework things to make her happy. Confidence kept Lynch from refunding a penny, and she wasn’t sorry to lose the difficult client. Confidence kept Lynch from refunding a penny, and she wasn’t sorry to lose the difficult client.

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How the Best Hotels Win Repeat Bookings

The Small Business Blog

Recruit the best staff and build their confidence. Help and encourage your staff to be experts in the hotel’s services and customer services. You don’t have to slash your prices to compete, but you must be value for money and offer the best customer experience. Keep an eye on your competition.

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Amazon.com still a leader in customer service

Service Untitled

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

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Counting down holiday shopping days: Great customer service needed

Service Untitled

Therefore customers are more likely to shop at the competition when customer service perfection fails. There’s convenience in parking, a wide selection of merchandise, and often last minute sales even beat the price of online shopping. For many shoppers, the local mall is the venue of choice for holiday gifts.

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Personalize customer service and make it happen

Service Untitled

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

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Every employee can contribute to customer service excellence

Service Untitled

“Wow&# customer service isn’t about what we learn in manuals; it’s about behaviors and the development and encouragement of excellent habits. Every employee can contribute to outstanding customer service, share with others, and together display the professionalism every organization desires.

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Best Buy customer service still at odds

Service Untitled

It was a great place to browse, and there was a good selection of televisions, cameras and other techno products – all priced reasonably. On the Customer Service Scoreboard, there were 300 negative comments out of 336 (89.2%) while positive comments numbered 36 out of 336 (10.71%). photo credit: matteson.norman.