Service Untitled
MAY 21, 2012
There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?
Service Untitled
JUNE 27, 2011
Most complaints were about higher fares, higher prices, and how customers overwhelmingly feel they are getting less for their money. Now in organizations based on strict FAA regulations, safety standards, and planned flight routes, etc., travelers are generally disgruntled over the lack of integrity and the lack of customer service.
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Service Untitled
AUGUST 12, 2011
A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Statistics showed 70 percent of consumers willing to spend 13 percent more for “WOW&# service as compared to 2010 when only 55 percent of consumers were only willing to spend 9 percent more.
Small Business CEO
JANUARY 25, 2010
Is that the right comparison? Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. Health care organizations get compared by consumers to their auto insurance company, their bank and their cell phone companies. Think about it. You may be surprised.
The Small Business Blog
OCTOBER 2, 2007
We no longer use our work environment as our social-interaction-generator, our organically grown social networks will embed us all into functioning local social infrastructures, which are so important for our mental well being. Organize Your Life Carnival #18 Said on December 5th, 2007 at 3:09 pm [.]
Small Business CEO
FEBRUARY 27, 2013
While this notion is typical, utilizing an outsource HR vendor or Professional Employer Organization (PEO) can change the dynamics for the better. For many employees, especially younger ones, the allure of benefits pales in comparison to the salary or wage associated with a job. Lessened Benefits DO Mean Lower Quality Candidates.
Allwork
AUGUST 14, 2023
We’ve used technology to provide customer service. We’ve used technology to acquire customers, and we’ve used technology to help communicate opportunities to investors in ways that I think the bigger folks in the industry haven’t. So, by comparison, they’re full up. Not much difference.
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