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Consumers willing to pay more for good service

Service Untitled

A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Statistics showed 70 percent of consumers willing to spend 13 percent more for “WOW&# service as compared to 2010 when only 55 percent of consumers were only willing to spend 9 percent more.

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Benchmarking Customer Expectations - What’s the Right Yardstick?

Small Business CEO

Is that the right comparison? Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. When you pay your doctor bill, do you compare that process against other doctors, or do you think about being able to pay your credit card bill online? Think about it.

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Work-Life Balance 2.0 and Small Business | THE SMALL BUSINESS BLOG

The Small Business Blog

We no longer use our work environment as our social-interaction-generator, our organically grown social networks will embed us all into functioning local social infrastructures, which are so important for our mental well being. Carnival of Money, Growth and Happiness #21 | Credit Card Lowdown Said on October 29th, 2007 at 8:17 pm [.]

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