article thumbnail

Training On-line

Laughing all the Way to Work

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

Training 100
article thumbnail

Executive Assistant Best Job of 2012

Office Dynamics

This is especially true for executive assistants, who lend high-level administrative support to company executives. In short, it's the executive assistant's job to make sure the top branches of the company run smoothly. New hires will most likely receive on-the-job training in the specific technologies that the company uses.

2012 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond.

article thumbnail

Outsourcing customer support services

Service Untitled

Few companies have not been affected by the economy, and in turn are looking for the most cost efficient ways to manage different sectors of their businesses including customer support services. A company can downgrade or upgrade services as needed without the expense of hiring more seasonal staff.

article thumbnail

Service Untitled» Blog Archive » Customer loyalty and Toyota

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty and Toyota Cheryl March 12, 2010 Behind the Scenes , Customer Service , Specific Companies 2 Comments There have been 8 million Toyota vehicles recalled. Customer loyalty built on company focus I grew up in a very small town where we.

article thumbnail

Thinking Outside the Job Description Box

Professional Assistant Blog

Some examples would be managing a company website, creating, editing and writing a company newsletter or creating promotional materials, invitations and brochures for marketing events. They each took the initiative to get appropriate training and education to better equip them in the areas they were interested in.

2008 100
article thumbnail

That's not my job!

Laughing all the Way to Work

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer.