Company Etiquette Medical Training 
Laughing all the Way to Work
JANUARY 19, 2009
.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"
Service Untitled
SEPTEMBER 21, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.
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Service Untitled
JANUARY 13, 2014
Companies are not inherently evil, nor are they always wrong. Research how the company handled it; they may have visited this particular problem in the past. Not every customer service representative is trained in conflict management and getting angry is surely not going to solve the problem. How was it resolved?
Service Untitled
MAY 20, 2010
If the anger is an emotion derived from the consequences of a medical condition, the health care professionals can still maintain excellence in customer service by adhering to the following suggestions: Be attentive when the patient is speaking. Are you listening medical professionals? Have empathy for the patient the entire time.
Laughing all the Way to Work
AUGUST 15, 2009
Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead.
Laughing all the Way to Work
FEBRUARY 19, 2009
What is the proper etiquette when addressing or writing to a President? Well, behind every important business person, whether they be the head of a Fortune 500 company, a movie star or even The President of the United States, they all need an assistant to help them manage their responsibilities. Why do we not use their full name?
Service Untitled
FEBRUARY 26, 2010
Actually the company’s customer service award can be attributed to the attentiveness and concern for the well-being of their associates. When I checked the employment page, I noted that employee benefits are comprehensive ranging from complete medical, dental coverage to pension, and disability benefits.
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