Professional Assistant Blog
JULY 17, 2009
Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty? Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner.
Professional Assistant Blog
SEPTEMBER 9, 2008
Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Now picture how many people would have a negative image of your company?
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Small Business CEO
OCTOBER 11, 2011
Take one scenario where the company being acquired had better systems than the acquiring company. Customer service reported serious complaints that affected patients. Another company assumed the integration would be simple because the two entities had the same vendor. Not planning ahead can be painful.
Small Business CEO
JANUARY 25, 2010
So you benchmark your company against others in your industry. Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. Health care organizations get compared by consumers to their auto insurance company, their bank and their cell phone companies.
Small Business CEO
DECEMBER 15, 2009
Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Instead, for example, a resolution of “request service&# can automatically create a ticket in the maintenance system.
Small Business CEO
JULY 6, 2011
One company outsourced its IT, negotiating excellent rates. Horrendous customer service created productivity issues. The company paid a penalty to exit the contract and had to purchase the unlicensed software, taking a serious hit to profitability. For a smaller company, they may be fine.
Small Business CEO
MAY 5, 2010
Do you lack the bench strength and infrastructure to support significant customer and revenue growth? If you haven’t yet taken advantage of the slower business cycle to make the day-to-day processes in your company more efficient, start now. Here are three tips for getting your house in order now: 1.
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