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Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

Years of “rise and grind,” laser-like focus and unrelenting labor, we are told, are behind the success of tech billionaires, professional athletes, “unicorn” companies and even entire economies. Almost all these companies were led by seasoned founders who were now facing burnout or some existential threat to their company.

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Evaluating Benefits 101 – Comparing Premium Costs is Just Not Enough

Small Business CEO

These cost-cutting efforts will affect every department in a company, especially HR, as most companies spend the largest part of their revenue on salaries and wages. Not only will salaries and wages be tightly controlled but the depth and range of benefits packages will also be reconsidered every year.

Salary 40
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Customer satisfaction getting worse among large retailers

Service Untitled

The ACSI scores organizations on a 1 to 100 national level in ten economic sectors, rating 45 industries and over 225 companies including e-commerce and e-business. Brick and mortar establishments get trumped by online companies because of wider selections, easier access, and lower prices.

Salary 40
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Customer satisfaction getting worse among large retailers

Service Untitled

The ACSI scores organizations on a 1 to 100 national level in ten economic sectors, rating 45 industries and over 225 companies including e-commerce and e-business. Brick and mortar establishments get trumped by online companies because of wider selections, easier access, and lower prices.

Salary 40
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Fear of Success | Men With Pens

Men With Pens

And my salary provides the means to allow me to enjoy many other aspects in life. The reason I was willing to confess was because I realized I was putting a client relationship at risk – and because I cannot abide bad customer service, I also realized that I needed to address this issue. Definitive statements.

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