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Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service. As a result, companies didn’t cut salaries when they reduced hours.

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Evaluating Benefits 101 – Comparing Premium Costs is Just Not Enough

Small Business CEO

These cost-cutting efforts will affect every department in a company, especially HR, as most companies spend the largest part of their revenue on salaries and wages. Not only will salaries and wages be tightly controlled but the depth and range of benefits packages will also be reconsidered every year.

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Customer satisfaction getting worse among large retailers

Service Untitled

This cuts down on the overhead; no more expensive medical or life insurance coverage required, pensions, paid holidays or high salaries. Replaced by minimum wage earners who have little expertise as compared to the wealth of knowledge now forced to retire or face unemployment lines, customer service equally takes a nose dive.

Salary 40
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Customer satisfaction getting worse among large retailers

Service Untitled

This cuts down on the overhead; no more expensive medical or life insurance coverage required, pensions, paid holidays or high salaries. Replaced by minimum wage earners who have little expertise as compared to the wealth of knowledge now forced to retire or face unemployment lines, customer service equally takes a nose dive.

Salary 40
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Fear of Success | Men With Pens

Men With Pens

And my salary provides the means to allow me to enjoy many other aspects in life. The reason I was willing to confess was because I realized I was putting a client relationship at risk – and because I cannot abide bad customer service, I also realized that I needed to address this issue. Definitive statements.

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