Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. We don’t really do formalized reviews like most companies do anymore. To read this part, click “read more.”

Interviewing 40

Interviewing Customer Service Skills Goals 40

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

AUGUST 12, 2010

Customers may leave because they don’t like your product, their friends have influenced them to move to another company, or the competition simply has you beat, but according to statistics, most customers leave because of a change in attitude or indifference by the business. Customer retention strategies are an ongoing process.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

OCTOBER 4, 2009

A manager has to have confidence that you know how to do your job. I just did not have confidence that this person was going to be able to assist me. Make the interview count and ask the right questions. Ask yourself what things really matter to you and ask questions to bring those things up in the interview. Hire smart!

Management 100

Management Time Zones IAAP International 100

Laughing all the Way to Work

OCTOBER 18, 2008

Be confident. To be able to network, you must have confidence. You need confidence in yourself, confidence in your abilities, and confidence in your networking skills. Admin in the Spotlight: Interview with Lynn Holgat. Networking is not for the timid or for the faint of heart. Be a good listener.

Networking 100

Networking Time Zones IAAP International 100

Service Untitled

APRIL 8, 2010

Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent. Stay away from the agent who doesn’t seek workable options to solve problems and blames others in the company.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Laughing all the Way to Work

MAY 31, 2009

I read something that made me pause, but because I was in a big hurry and felt confident that the other person was covering that base, I let it go. I am not sure if it would have changed the outcome, but at least I would feel confident that I flagged it for my boss. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Service Untitled

OCTOBER 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to overcome negative brand perception Cheryl October 22, 2010 Customer Satisfaction , Customer Service Experience , Specific Companies 1 Comment It’s the elephant in the room when consumers become disenchanted with a company’s brand.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Service Untitled

APRIL 30, 2009

Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.), the company would be much more cohesive and efficient. Think about some of the ways you can share more company information with your employees.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

OCTOBER 26, 2010

More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. Companies may have larger, more inviting stores, but providing superior service is still what sets apart Zappos from ABC Shoes. Don’t make excuses when your company messes up.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Laughing all the Way to Work

MARCH 29, 2009

You would be surprised at the amount of errors I have seen in this very important first introduction to a company. If you get an opportunity for an interview you may as well go and try it. I also like people to show confidence by shaking my hand. Be prepared in the interview with your own questions too.

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Laughing all the Way to Work

NOVEMBER 21, 2009

So I started to say Yes and it was a real confidence booster. Admin in the Spotlight: Interview with Lynn Holgat. But when I turned 40 I told myself that I would regret not doing it if I didnt try and what was the worst thing that could happen anyway? I started telling myself more positive messages and it empowered me to try.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Service Untitled

OCTOBER 12, 2010

The course traditionally goes on to warn agents about the possible negative impact on the company and business. What would a successful outcome then be for the company and for the customer? All of it helps to build more confident, knowledgeable, and happier employees. Keep the role-playing scenarios simple at the beginning.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Laughing all the Way to Work

NOVEMBER 16, 2008

I interviewed my friend who is a minute taker. From writing that article I had confidence to take a job that required me taking minutes and it has turned out fine. From writing that article I had confidence to take a job that required me taking minutes and it has turned out fine. How did I do it?

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 12, 2008

Big companies are going down the tubes, people are losing their jobs and all of us are wondering what the future holds for us and is there hope that we will keep our job? Networking within your own company is a great way to keep your current job or secure a future one. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

SEPTEMBER 8, 2010

Top companies recognize how this tremendous force can bring customer satisfaction, able suppliers to productively be in involved in the company’s best interest, and consequently mean profitability as all the cogs operate in a synchronized manner. You can follow any responses to this entry through the RSS 2.0

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

AUGUST 30, 2010

She started her company a few years ago when she decided she no longer wanted to be a banker, and in the back room of her home and a two-car garage to warehouse merchandise, her business has grown by leaps and bounds. Gave Arnold said: Aug 30, 10 at 9:46 pm A help desk has also helped my company a lot. But not “personal.&#

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Laughing all the Way to Work

JULY 1, 2010

If you are the presenter you have to study and know your subject well which helps you to be more confident in what you know and you also gain experience in making presentations which can help you in your career. Admin in the Spotlight: Interview with Lynn Holgat. Lunch n learns are also a good way to learn from each other.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

AUGUST 8, 2009

The same applies if you have a job interview or a new challenge at work. Buying a new outfit or wearing a freshly dry-cleaned suit will go a long way to increasing your confidence level. Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 1, 2009

I always feel more confident when a new hire asks me a question and gets all the information before proceeding. Admin in the Spotlight: Interview with Lynn Holgat. Your new employer is not expecting you to know everything right away and it is in everyones best interest that you proceed cautiously at first until you know the ropes.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

MARCH 2, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Wachovia delivers positive customer service Cheryl March 02, 2010 Customer Service Experience , Employees , Little Things, Big Differences , Specific Companies 1 Comment Every bank gets their fair share of criticism.

Credit Card 40

Credit Card Customer Service 2004 2008 40

Laughing all the Way to Work

SEPTEMBER 17, 2010

Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. This is something you really need to experiment with and you will gain more confidence to order less and know there will be enough food. It could save your company some money.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

NOVEMBER 1, 2008

When he is in the office it is good, at least I have company. My company is moving to a new space with a more open concept and I am looking forward to it. I am good at some things, but not as confident in other things. Admin in the Spotlight: Interview with Lynn Holgat. You have to be respectful of your neighbours.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JUNE 14, 2009

I feel confident as I check off each item that things will be done on time. Admin in the Spotlight: Interview with Lynn Holgat. It is simply using an on-line calendar with space on each day to enter what needs to be done. I fill it out from start to finish and each day check what needs to be done and where I am at. No surprises!

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

MARCH 15, 2009

They will have confidence that you have a plan and that things wont slip through the cracks and will be able to relax and let you do your job. Admin in the Spotlight: Interview with Lynn Holgat. I find communicating with your boss about how you are following up and what system you are using will help in how you work together as a team.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 12, 2009

It also eases your bosss mind when they see you write it down, it gives them confidence it will be taken care of. Admin in the Spotlight: Interview with Lynn Holgat. Bring Forward System or Using Tasks in Outlook Have a system to follow up on items your boss has asked you to do or things you know you need to do.

Time Zones 100

Time Zones IAAP International 2009 100