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Can Facebook emotionally manipulate customer service?

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The emotional manipulation factor has been all abuzz this past week after the published results of a January 2012 subliminal study by Facebook was revealed in the Proceedings of the National Academy of Sciences. We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible.

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In the fiercely, competitive struggle of fashion and service, Burberry does it well

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For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minutes of entering a boutique, can a prospective buyer be confident of a friendly atmosphere, of comfortable surroundings, and that of a customer service consultant capable of expertly assisting without being annoying?

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Social marketing 101: respond to your customers about social issues too

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Does your organization have a Facebook page where a customer can either “Like” or become “Friends”? Statistically the majority of Facebook posts and Tweets remain unanswered. A few weeks ago I posted on the Lancome Facebook page and asked why they were still using live animals.

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Introducing the SUCCESS 125

Success

She is also a national speaker focused on elevating customer service and has a multi-year partnership with the NBA as proud NBA sponsors of the Orlando Magic. Using the small amount both he and his wife had saved in their 401k from their previous careers, Kennedy purchased their first investment property. Dany Garcia.

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