Make or Break Moments

MAY 26, 2010

Right now I’m getting ready to advertise the fact that I’m teaching the second set of classes on social media. Unlike most classes that are webinars – my series is in person, hands on, get down and dirty with social media so you leave with a clearer understanding and a focused strategy.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 29, 2010

Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. Sign up for my class and get charged an unexplainable shipping and handling fee of $19.80. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service.

Social Media 100

Social Media Customer Service 2009 2008 100

Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. ” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos? Rob: Exactly.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. Watching him go through this process I’m reminded of other sales training and commission structures from my past lives in which the measurement was on selling the products with the highest margin.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. Plus, you can listen to comments from your customers the instant they have something to say. It’s just so simple to connect with customers! Sharing of pics, videos and fun stuff. Jump in with both feet.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 23, 2010

The forms included teacher recommendations, grade point average and their class standing. Thirty-five high school seniors had applied by answering a series of questions and completing an essay.

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

FEBRUARY 3, 2011

When Delta merged with Northwest Airlines, it seemed just to make a wider venue for the endless lack of customer service and concern. Training facilitators will help agents show their appreciation of customers and the money travelers spend. What is bound to improve however is the emphasis on the customer service training.

Customer Service 40

Customer Service Travel Medical Retirement 40

Service Untitled

SEPTEMBER 25, 2009

Service Untitled The blog about customer service and the customer service experience. I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. The environment is respectable.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

FEBRUARY 12, 2010

Service Untitled The blog about customer service and the customer service experience. The client’s 5th grade child called to tell her mother she had forgotten an important piece of her class project that was involved in the school fair and needed it immediately.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

JUNE 11, 2010

Service Untitled The blog about customer service and the customer service experience. Yet despite the complaints, customer satisfaction in the airlines industry has noticeably improved according to JD Power and Associates, a California-based research firm. Their overall score increased by 26 points.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

NOVEMBER 28, 2012

Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. She heads up the company’s executive training program, The Ritz-Carlton Leadership Center. Q: Retention is a big issue for a lot of customer service teams.

Customer Service 40

Customer Service Training 2012 Interviewing 40

Success

SEPTEMBER 6, 2021

Your value proposition is “a promise of value to be delivered ,” says Peep Laja, founder of marketing training firm, CXL. Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Or maybe you want to set up an e-commerce store to sell your services?

Social Media 285

Social Media Email Google Interviewing 285

The Small Business Blog

NOVEMBER 9, 2009

As I mentioned in my CNBC interview last week , these high interest rates take all the profit margin out of the business that can be done out there. More window dressing from the celebrity obsessed political class. What you class as media is slow, you want to know what is happening right now?

2009 100

2009 2007 2008 2006 100

Make or Break Moments

FEBRUARY 16, 2010

Do you have Treasure Island by Robert Louis Stevenson? “For Mr. Standley’s 7th grade English class? “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? . YOU ARE OPEN??? Yes we do.

Learning 100

Learning Customer Service 2009 2008 100

Recruit CRM

NOVEMBER 8, 2021

Its main task is to bring to light only the topmost candidates for interviews. This scanning and sorting feature allows recruiters to glance through CVs and schedule interviews accordingly. However, even for the client, it is a blessing as short listings, interview feedback and all other co-ordinations can be seamlessly handled online.

Resume 69

Resume Agencies Social Media Interviewing 69

Success

FEBRUARY 15, 2022

In the hopes of healing her own life, she sought training in coaching, nutrition, fitness and mindfulness, and her goal became to teach others how to balance a thriving career, body and mind. Kim Anthony is passionate about bringing world-class personal growth and development programs to historically marginalized communities.

Mentoring 312

Mentoring International 2021 Social Media 312