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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.

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Interview with Rob Siefker of Zappos – Part 1 of 4

Service Untitled

And yeah, it could be a million different little things but the main things are making sure our teams are prepared to help drive and improve our culture and then be able to provide the best possible customer experience. And this class is mixed. That would be a large class but just as an example. Its four weeks long, mandatory.

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Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

Constantly you should be having interactions and it should just be a never–ending process of learning and growing and getting better and building relationships and having interactions, and that’s the type of environment we want to promote. They teach communication classes and finance classes and cultural related classes.

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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

How To Promote Your Business On A Budget Reply James ( @MenwithPens ) January 11, 2010 at 7:06 am @Michael – I’m tossed up about that. However, the daily tasks of running a business may demand a different set of skills than lecturing in a class-room full of doting freshmen. How could they not know? What do you think?

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Introducing the SUCCESS 125

Success

Kim Anthony is passionate about bringing world-class personal growth and development programs to historically marginalized communities. Celebrated annually on September 25, it is the first-ever global holiday day dedicated to activating ideas, goals and dreams. Kim Anthony. Entrepreneur, publisher, radio talk show host, philanthropist.

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