Success
NOVEMBER 20, 2023
Earlier this year, we took to LinkedIn and asked hundreds of professionals the question on everyone’s mind when it comes time for the office Secret Santa: What holiday gifts do people prefer to receive in the workplace? If you’re a PC user, don’t worry—just send the customer service team a note, and they can adjust the sleeve size to fit.
Success
MARCH 27, 2023
McDermott’s working-class parents routinely struggled to make ends meet, and before long, young McDermott was going to work. It has always been about customer service ,’’ McDermott says. “I Every customer I visit is trying to accomplish something new and interesting. It is given to you by the people.
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Success
SEPTEMBER 1, 2023
While statistically the start of the new year brings with it the hottest months to get hired, September is looking like a potential second choice, with employers heading into the holiday season, potentially needing more help and coming off the summer lull. What is the September Surge? Tramelle D.
Service Untitled
APRIL 11, 2012
Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.
Service Untitled
APRIL 10, 2012
Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.
Customers Rock!
MAY 5, 2011
It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.
Service Untitled
JANUARY 23, 2012
And this class is mixed. It’s not just call center employees and other – And another group that stays in another classroom that are non–customer loyalty team members. It’s all mixed together so the class could be 20 folks that are coming to the call center and 30 folks that are going to various departments around the company.
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