Class Customer Service Holidays Phones 
Success
SEPTEMBER 1, 2023
While statistically the start of the new year brings with it the hottest months to get hired, September is looking like a potential second choice, with employers heading into the holiday season, potentially needing more help and coming off the summer lull. What is the September Surge? Tramelle D.
Service Untitled
APRIL 11, 2012
Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. So what are the most important issues when dealing with flowers and customers?
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Service Untitled
APRIL 10, 2012
Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. So what are the most important issues when dealing with flowers and customers?
Service Untitled
JANUARY 23, 2012
It was one of my first jobs out of college actually and I started answering phone calls for the call center so that’s where my history with Zappos started. And this class is mixed. It’s not just call center employees and other – And another group that stays in another classroom that are non–customer loyalty team members.
Service Untitled
FEBRUARY 29, 2012
They can listen to phone calls. They know how they’re doing with their service level goals, their attendance, what other types of skill set goals they have. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis. So they have manageable team sizes. They know their employees well.
Make or Break Moments
FEBRUARY 16, 2010
As the phone is ringing, I tell my daughter – it is after 6pm on a holiday – they aren’t open. Do you have Treasure Island by Robert Louis Stevenson? “For Mr. Standley’s 7th grade English class? “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? Yes we do.
Men With Pens
JANUARY 10, 2010
Reply dave ( @consumersrate ) January 11, 2010 at 4:50 pm I think customers need to trust in you and like you to buy from you. Isn’t that what most of us do when buying services, good, etc? However, the daily tasks of running a business may demand a different set of skills than lecturing in a class-room full of doting freshmen.
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