Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. If you are conversing on line or over the phone – put aside distractions. Introduce yourself.

Customer Service 100

Customer Service 2010 2009 2008 100

Laughing all the Way to Work

APRIL 5, 2010

That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. So what can you do when your boss is ruining your perfectly scheduled calendar? Thanks a lot and keep going with posting such information. =

Time Zones 100

Time Zones IAAP 2010 International 100

Loosely Speaking

FEBRUARY 11, 2009

The usual etiquette of not blogging or Tweeting while in meetings didn’t apply during the meetup; interestingly, many were online and were actively sending links to one another as we talked, or blogging about what was said, or just Tweeting the meeting’s details. Join us on Wednesday, April 8, 9:00 a.m.

Networking 100

Networking 2004 2009 Etiquette 100

Stephanie LH Calahan

MARCH 25, 2011

Collecting business cards or other forms of contact information is only the first step in networking.  From Clutter To Actionable Information. How do you turn them into actionable information? Now, *when* I take a person's information, I snap a photo of their card using Evernote, on my smartphone.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Laughing all the Way to Work

NOVEMBER 8, 2009

Secure the date and time in his or her calendar, taking into consideration travel time if outside the office. State the purpose of the meeting in the calendar appointment as well as who will be at the meeting (i.e. Enter it in calendar. Too much information. Meeting with Mr. Brown and Ms. Minute taking made easier.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. Much easier than searching in Outlook and less stressful.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Professional Assistant Blog

AUGUST 28, 2008

Since Outlook only allows for one time zone to be added to the persons calendar , this makes it a little difficult. The best way I could find accomplishing this task is by having to change the time zone information each time I need to add a new meeting. I need to book meetings for him to travel to firms all over Canada.

Microsoft Outlook 100

Microsoft Outlook Time Zones 2008 Cubicle 100

Laughing all the Way to Work

JUNE 14, 2009

My favourite to-do list is a calendar timeline so I can see at a glance where I am at and what I need to do to get there. It is simply using an on-line calendar with space on each day to enter what needs to be done. To generate a calendar in Word 2007, click on the Office Button (in the top left-hand corner). No surprises!

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Here is a great site for that information. FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

FEBRUARY 22, 2009

This government site gives you that information and more. Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Too much information. Minute taking made easier. Dealing in real time. When your voicemail goes awry.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 13, 2010

If it is a big project I use a calendar and write down all my required to-dos on the dates I need to get them done to make my deadline. FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. Too much information. Minute taking made easier.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 17, 2010

If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing. Too much information. Having a to-do list can be a life saver.

Environment 100

Environment Time Zones IAAP International 100

Laughing all the Way to Work

MAY 24, 2009

To set a recurring 9-5 meeting (as opposed to clicking all-day meeting) I dont like the all-day meeting settings as they are out of sight at the top of the calendar and easily missed. His calendar then shows blocked time and nobody misses seeing that he is away. Your bosses calendar will now show Monday to Wednesday blocked from 9-5.

2007 100

2007 Time Zones IAAP 2003 100

Laughing all the Way to Work

MAY 10, 2009

Finally, I asked her how she knew the answers and what was she doing to get the information? Google has an information line ( 1 800 466 4411 ). Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. It was then she introduced me to Google.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

JULY 16, 2010

Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. It automatically updates when I use an office product, and I can manually enter stop/start times for phone calls, meetings, face to faces, etc. Too much information. Minute taking made easier.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. We list country codes, city codes, international and national dialing codes, and other relevant country information. Too much information. Minute taking made easier. Dealing in real time. When your voicemail goes awry.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. Too much information.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

My boss likes me to print his weekly calendar on Monday so he can see at a glance what he has for the week so I clip that to the front of the folder. I then print his daily calendar and slip that in the left pocket of the folder and on the right side I put everything he will need for the day. Too much information.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service?

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Musings of a High-Level Executive Assistant

SEPTEMBER 27, 2010

Money/gifts contributions etiquette. The goal is to solicit enough information so your boss or CEO either contributes the same amount as everyone on his level or slightly more, whatever is appropriate. Answer the phone so the caller only needs to say yes or no. Instead of this conversation happening: Me: ’s office.

Gifts 40

Gifts Holidays Etiquette Phones 40

Laughing all the Way to Work

JANUARY 10, 2010

FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Too much information. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Too much information. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

JULY 9, 2010

One thing I noted could be improved was I found myself scrambling a bit to make sure I had information for the varioius participants that needed to be signed or given to them and decided folders with each of their names would work better. Did I phone to get my electricity turned on? Too much information. Dealing in real time.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

MARCH 20, 2010

If it is a planned time off then you can meet with your buddy and give them any instructions or information they will need to handle in your absence and any contact names and numbers. I like to have a contact card with my buddys general information in it such as log ins and passwords as appropriate. Too much information.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

OCTOBER 10, 2008

If that is not happening, schedule yourself in their calendar. If you do arrange to meet with them, be prepared with questions and information so they will see the benefit. Keep up to date on their calendar and look ahead to see what is coming up and what your boss might need to prepare for that. Too much information.

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

AUGUST 13, 2010

If I send an email to a co-worker requesting information, I immediately drag it from my Sent items to my Tasks, set a reminder to follow up and write in the Subject line "Did I get this information". The Reminders box is the same box where your calendar items pop up when they are due, so should be familiar to everyone.

Time Zones 100

Time Zones IAAP PowerPoint Email 100

Laughing all the Way to Work

MAY 31, 2009

FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Too much information. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

JANUARY 19, 2009

The cure: always answer the phone professionally - this way youre never caught off-guard. I agree that we should always answer the phone professionally, but if it is a co-worker calling, it seems silly to say "Patricia Robb speaking, Executive Assistant to the CEO, may I help you?" Too much information. Dealing in real time.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

FEBRUARY 27, 2010

FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Too much information. 411 Look Up 411.ca

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

DECEMBER 12, 2009

Is it for your information or something to put in your tasks to do later? Sometimes e-mail is not the best way to communicate and it needs to be followed up by a phone call or face-to-face short meeting. It is easy and I never lose track of things. E-mail Always ask yourself why you were copied on an e-mail.

Time Zones 100

Time Zones IAAP International 2009 100

Laughing all the Way to Work

APRIL 22, 2009

FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Too much information. 411 Look Up 411.ca

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JANUARY 23, 2010

FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Too much information. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

DECEMBER 5, 2009

I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. Too much information. GET TO KNOW YOUR CO-WORKERS. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

JULY 1, 2010

The web also has anonymity and sometimes people receive information better from people they dont know. Try starting your own information sharing at work. FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. Too much information.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 16, 2010

They are responsible for canvassing the participants for dates and determining the date everyone is available and coummunicating that information to the participants by sending out a meeting request to everyone or emailing the date (depending on how you or your organization prefers to send notices of meetings). Too much information.

Agenda 100

Agenda Time Zones International IAAP 100

Laughing all the Way to Work

FEBRUARY 27, 2009

FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Too much information. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

OCTOBER 31, 2009

FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Too much information. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100